Terms and Conditions

Last updated: 2025

1. Introduction

Welcome to SmartProcessX.com. These Terms and Conditions govern your use of our website and services related to the implementation of automated business processes. By accessing or using our services, you agree to be bound by these Terms.

2. Definitions

“Agreement” means these Terms and Conditions.
“Customer” means any individual or entity that purchases Services from SmartProcessX AG.
“Services” means the implementation, integration, customization, and support of automated business processes provided by SmartProcessX AG.

3. Services

SmartProcessX AG offers end-to-end solutions for automating business workflows, including process analysis, software configuration, integration with third-party systems, and ongoing maintenance.

4. Fees and Payment

All fees are specified in writing and quoted in Swiss Francs (CHF). Payment terms are net 30 days from the invoice date unless otherwise agreed. Failure to pay on time may result in suspension of Services.

5. Refund Policy

SmartProcessX AG strives to ensure customer satisfaction. Our refund policy is as follows:

5.1 Eligibility: Refund requests must be submitted in writing within 30 days of service delivery. Eligibility depends on the extent of work performed and resources allocated.

5.2 Process: To request a refund, please send a detailed description of your concern to our support team. We will review your request within 10 business days and may propose remedial actions or partial refunds based on project milestones and deliverables.

5.3 Partial Refunds: If Services have been partially delivered, refunds will be prorated to reflect the value of completed work.

5.4 Exclusions: No refunds will be issued for completed projects accepted by the Customer, custom development work already integrated into production environments, or third-party licensing fees.

6. Intellectual Property

All intellectual property rights in materials provided by SmartProcessX AG remain the property of SmartProcessX AG. Upon full payment, Customers receive a non-exclusive, non-transferable license to use deliverables for their internal business purposes.

7. Limitation of Liability

To the maximum extent permitted by law, SmartProcessX AG’s liability for any claim arising out of or in connection with these Terms is limited to the total fees paid by the Customer for the Services giving rise to the claim. In no event shall SmartProcessX AG be liable for any indirect, incidental, or consequential damages.

8. Governing Law

These Terms are governed by the laws of Switzerland. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

9. Contact Information

SmartProcessX AG
Rämistrasse 101, 8006 Zurich, Switzerland
Phone: +41766024686
Business ID: CHE-685.240.859
For inquiries, please contact us.